List of Personal Data Collected
This list expands section 1 of our Privacy Policy, item by item: what personal data Wahelp collects, why, when, and how. If this list and the Privacy Policy disagree, the Privacy Policy prevails - please tell us at support@wamate.net so we can fix it.
Last updated: 2026-09-13
1Personal data we collect
Wahelp has no passwords: you sign in with a one-time code sent to your e-mail. Every "you enter it" row below is optional - skipping it only means that feature is unavailable, and browsing the task board is unaffected.
| Data | Purpose | When | How collected |
|---|---|---|---|
| E-mail address | Account and sign-in; one-time codes and notification e-mails | Sign-in, account recovery | You enter it |
| Third-party account identifier (plus e-mail / nickname / avatar where the provider supplies them) | Signing in with Google / Apple / LINE / WeChat | Third-party sign-in | Provided by the third party once you authorise it. We never receive your password with them |
| Nickname, avatar | Shown to other users on tasks, quotes, chats and reviews | Throughout | You enter it; may be carried over from third-party sign-in |
| Task content (category, area, preferred time, budget, description, photos) | Showing the task to people who might take it | Posting a task | You enter it |
| Quote content (price, when you can come, notes) | Showing the quote to the poster | Quoting for a task | You enter it |
| Chat messages and images | Communication between the two of you; review of a reported thread | Chat | You enter it |
| Reviews (punctuality / quality / communication scores and text) | Shown to other users as a basis for choosing | Mutual review after completion | You enter it |
| Provider profile (service categories, service areas, contact details) | Matching, and letting the other side reach you after a deal | Turning on quoting | You enter it |
| Verification documents (residence card, driving licence, business registration and the like) | Manual review for identity verification. Never shown to other users | Applying for verification | You upload it |
| Payout account (bank, branch, account type, number, holder name) | Kept for your own reference. Visible only to you, stored AES-GCM encrypted | Entering payout details | You enter it |
| Push identifier (Push ClientID), device model, OS version | Delivering notifications: new quote, selected, awaiting confirmation and so on | First launch after you accept the Privacy Policy | Obtained automatically by the push SDK |
| Logs (IP address, timestamp, request record) | Security, rate limiting and troubleshooting | Every request | Recorded automatically by the server |
Wahelp does not handle payments - the two of you settle directly. We therefore collect no payment data and integrate no payment provider. The "payout account" above is yours to keep for reference; we never use it to move money.
2Device permissions the app asks for
This is the complete list of permissions the app requests. Rows marked "No" are ordinary OS permissions: no prompt, and no personal data involved.
| Permission | Used for | Asked when | Can be turned off |
|---|---|---|---|
| Camera | Photographing a task or your verification documents | When you tap "Take photo" | Yes. With it off, pick from the library instead |
| Photos / storage (read) | Choosing a task photo or a verification document | When you tap "Choose from library" | Yes. With it off, take a photo instead |
| Notifications | New quote, selected, awaiting confirmation and the like | Asked at first launch after you accept the Privacy Policy | Yes, in system settings, and per category under "Settings - Notifications" |
| Network / Wi-Fi state | Detecting that you are offline, and retrying failed requests | Throughout | No (ordinary permission) |
| Vibrate | A short buzz when a notification arrives | On notification | No (ordinary permission) |
| Wake lock | Receiving push while the screen is off | On push delivery | No (ordinary permission) |
3What we do not collect or request
None of the following exists in Wahelp:
- Location: no location permission is requested and nothing in the app reads location. The "area" on a task is a value you pick from a list.
- Contacts, SMS, call logs, calendar, microphone, installed-app list: never requested, never read.
- Advertising identifiers (IDFA / GAID): not obtained. There are no ads in the app.
- Analytics and behavioural tracking: no analytics, event-tracking or profiling SDK is integrated.
- Search history: stored on your device only, never uploaded.
4Your choices and rights
- You can view and change your profile, service categories and payout account at any time.
- You can cancel a task still open for quotes, and withdraw a quote that has not been selected.
- To delete only your verification documents, write to support@wamate.net; we will delete them and revoke the verified status.
- You can delete your account in the app under "My - More settings - Delete account". What is deleted and what is kept is described in Delete your account and data.
- For third-party sharing see Third-Party Sharing List; for minors see Children’s Personal Information Rules.