Privacy Policy

1What we collect

• Account information: the e-mail address you sign in with (we send a one-time code - there is no password), and the nickname and avatar you set. If you sign in with Google, Apple, LINE or WeChat, we only receive the account identifier they provide (plus the e-mail and name, if they provide them). We never see your password for those services.
• What you post: tasks (category, area, preferred time, budget, description, photos), quotes (price, when you can come, notes), chat messages and images, and reviews after completion (three scores and the text).
• Provider details (only needed if you want to take jobs): the categories you serve, the areas you cover, the contact details you enter, identity documents (photos of a residence card, driving licence or business registration) and your payout account (bank, branch, account type, number and name).
• Device and push notifications: after you accept this policy, the app obtains your device push identifier (Push ClientID), device model and OS version in order to notify you about new quotes, being picked, work awaiting confirmation and so on. Nothing is obtained before you accept.
• Logs: IP address, time and request records, used for security and troubleshooting.

We do not collect location, contacts, microphone or advertising identifiers (IDFA / GAID). Camera and photo access is requested only when you choose to take or pick a photo. Your search history stays on your own phone and is never uploaded.

2How we use it

• To match tasks and quotes: showing tasks to people who might take them, and passing quotes and messages to the right person.
• To send sign-in codes by e-mail.
• To send push notifications: new quotes, being picked, acceptance or rejection, work started, work awaiting confirmation, reviews received, and system notices. Non-urgent notifications are not sent overnight (22:00-08:00 Tokyo time).
• To review the identity documents you submit, so we can decide whether to grant verification.
• To handle complaints and disputes: checking the transaction record (deal card and status history) and, where necessary, the conversation complained about.
• For security and abuse prevention: sign-in rate limits and detection of abnormal requests.

We never sell your information, never use it for advertising or profiling, and never use your data to train any AI model.

3What other users can see (the most important section)

Wahelp is a two-sided service, so what you post is meant to be seen by others. Please think this through before you post:

• Your tasks: category, area, preferred time, budget, description and photos are visible to every signed-in user. Do not put your flat number, phone number, passport number or residence card number in the text or the photos - share those in the chat when they are actually needed.
• Your public profile: nickname, avatar, average rating, number of completed jobs, and whether you passed identity verification (the status only - never the documents).
• After a deal is agreed: the contact details you entered in your provider details become visible to the other party of that deal.
• Chat: visible only to the two of you. Our staff may read a conversation when handling a complaint, and every such access is logged.
• Reviews: scores and text are visible to everyone. Choosing "anonymous" hides your nickname from the public, but the other party can still tell it is you - only the two of you were in that deal.

What other users cannot see: your e-mail address, your identity documents (only our reviewers can open them) and your payout account (only you can see it; it is stored encrypted on our servers).

4Third-party services

• uni-push (DCloud) / GeTui (Every Interaction Co., Ltd.): push delivery. Collects the push identifier, device model and OS version.
• Alibaba Cloud: servers, database and file storage, located in Tokyo, Japan.
• E-mail delivery service: sends sign-in codes and notification e-mails; handles only your e-mail address and the message itself.
• Google / Apple / LINE / WeChat: only if you choose to sign in with them, under their own privacy policies.

Wahelp contains no advertising, analytics or behavioural-tracking SDKs.

5Where your data is stored

Our servers and database are in Tokyo, Japan. If you use Wahelp from another country or region, your information is transferred to Japan to be stored and processed. By continuing to use the service you acknowledge and agree to this.

6How long we keep it

• We keep your data for as long as your account exists.
• Identity document photos are deleted as soon as the review is finished (approved or rejected); we keep only the outcome (result, date and any rejection reason).
• After you delete your account we handle it as described in Delete your account and data: your provider details, identity documents (including the photos) and payout account are permanently deleted, and tasks still collecting quotes and pending quotes are withdrawn immediately.
• Agreed tasks, deal cards, reviews and chat history are retained, but unlinked from your identity and shown as "Deleted user" - they are the other party's record, not yours alone.
• Access logs are kept for 12 months; backups are overwritten within 30 days.

7Your rights

• View and change your profile, service fields and payout account at any time; cancel a task that is still collecting quotes; withdraw a quote that has not been picked.
• To have identity documents deleted separately, e-mail support@wamate.net; we will delete them and revoke the verified status after checking.
• Delete your account in the app's Settings, or request it by e-mail as described in Delete your account and data.
• Turn notifications off in your system settings, or in the app under Settings > Notifications, to stop receiving pushes. The in-app switches (master, deal updates, chat, system notices, quiet hours) are stored on your account and follow you to a new device.
• For any question about this policy or your data, contact support@wamate.net.

8How we protect your information

• All traffic is encrypted with HTTPS.
• E-mail addresses are always masked in our operations console; searching by e-mail still only shows the masked form.
• Identity photos are loaded only when a reviewer opens them during verification, and are deleted as soon as the review is finished. Their file addresses are randomly generated and never appear in any list or public page.
• Payout accounts are stored encrypted with AES-GCM on our servers.
• Every time our staff open a conversation it is logged - who, when and which conversation.

9Children

Wahelp is intended for adults and is not directed at anyone under 18. If you believe we have collected information from a minor by mistake, contact support@wamate.net and we will delete it promptly.

10Changes to this policy

When we update this policy we will publish it on this page and change the date above.

11Contact us

E-mail: support@wamate.net